Order Support
Need help with an order? We’re here to assist with order updates, delivery questions, preorder timelines, returns, cancellations, and general support.
Once your order is confirmed, you will receive an order confirmation by email. Tracking details will be sent once your order has been dispatched.
If your item was purchased as part of a preorder release, the estimated production or delivery timeline will be shown on the relevant product page.
Eligible return requests may be submitted within 14 days of delivery. Items must be unworn, unwashed, in their original condition, and have the original tags attached.
To help us assist you faster, please include your order number, the email address used at checkout, and a clear description of your request.
If your enquiry concerns a damaged, defective, incorrect, or missing item, please include clear photos where applicable.
Questions about tracking updates, estimated delivery times, delayed parcels, or delivery status.
If you need to correct your shipping details or request a cancellation, contact us as soon as possible. Cancellation may be requested while the order is still unfulfilled.
Support with preorder estimates, release updates, production timelines, and fulfilment questions.
Help with return eligibility, return instructions, return shipping, and refund status.
For order support, contact us using the details below. We aim to respond within 24–48 business hours.
Email: service@seejthreadsflames.com
Phone / WhatsApp: +31 6 21618967
Support Hours: Monday–Friday, 09:00–17:00 CET